Terms, Conditions and Privacy Policy

This Terms, Conditions and Privacy Policy is a set of our commitments to respecting our online privacy and make sure to appropriate protection and management of any Personal Information (as defined below) you share with us. The privacy policies are applies to our Services are available under the domain https://prozonelabs.com/ labs (referred to our “website”). By visiting the Website you agree to be bound by our terms and conditions of this Privacy Policy.

1. Scope of the Privacy Policy

The purpose of this Privacy Policy is to outline and help you understand the various guidelines and procedures that are consistently followed by the Company when collecting, storing, utilizing, disclosing or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.

2. How company Ensure the collected information

The Company primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Company through the Website. By this you are provided services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. We only collect the information which is necessary and relevant for us.

You may visit our website without telling about any personal information. You will need to fill personal details while the time of registration and online booking your orders. After you registered on website you are not anonymous to us. Most of the places we indicate which fields are mandatorily required(*red) and which fields are optional.it is your choice to fill these options provided to you or choosing not to fill as a particular service or feature on Website, unless we require it so.

You agree that we use this information to do internal analyze or research purpose on user’s medical history to better understand, protect and serve our services better to users.

The data Collected in forms of cookies is on certain pages of website helps to analyze our webpage flow, measure online promotions effectiveness, and promote trust and safety.

You also agree to send your personal information in electronic form such as email’s and letters, etc. we store and collect such information.

3. THE PERSONAL INFORMATION USAGE

The personal information is use to facilitate the services you request. You agree that we may use your Personal Information and other information we obtain on the Website or at the time of Patient registration to: enable detailed examination of the medical tests conducted, enforce Terms of Use; and as otherwise described to you at the time of collection.

You also agree about information is use for purpose of marketing and promotional efforts, to analyze site usage, improve the Website’s content and service offerings, and customize the Website’s content, layout, and services. These practices improve the Website performance based on your requirements and better customize it to meet your needs, safety and reliable experience while using the Website.

4. Disclosure of your Personal Information

You agree and confirm about the use of information that we do not sell, or rent Personal Information with other people (save with your consent) or non-affiliated companies except to provide products or Services under Terms of Use or this Policy or under the following circumstances
I. to provide the Personal Information to Dietician and other authorized health care professionals who need to access your laboratory report for your proper diagnosis
II. to third parties with our billing department for payment purpose;
III. to court orders, legal process, or respond to summons to exercise our legal rights or defend against legal claims;
IV. to department of health or any other Government body as and when required by them for collecting health information of the state/country;
V. from time to time to reveal general statistics information about our website and performance regarding how much users visiting or users visited the website.

5. Payment related Information

This is to ensure that company does not access store or keep any of your transaction data or information. The payment method is secure under Secure Server Software through third party payment gateways and the Company does not have any control over the payment transactions, except for directing you to the payment gateway.
The Company hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.